Frequently Asked Questions
Questions about OUR AGENCY
Questions about THE WEBSITE
Registration
Username/password
Search
Membership
Placing your ad
Contacting other members
Your profile
Photos
General questions about DATING RUSSIAN WOMEN
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ANSWERS
Questions about OUR AGENCY
How long are you in business?
We are in the business of personal introductions since 1999.
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How can I be sure your service is legitimate?
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We are in the business for a long time, since 1999. We are here to stay.
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Hundreds of people found their love through us; you can see photos of some of these couples on the pages of this website.
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Many websites recommend us as their #1 choice in search for a partner in Russia and Eastern Europe. Check our Testimonials - you can see what owners of other websites say about us.
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Our provider of online payment facilities, WorldPay, is a part of the fifth biggest banking group in the world.
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You can call our office and talk to a live person and ask us any questions you may have.
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If you search Internet for "Russian dating agency", "Russian girls", "Russian brides" or "Russian women", our website will be usually in the top 30, or you will find there a website that recommends our service as good and reliable.
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The owner of RussiaUkraina.Dating, Elena Petrova, is a well-known authority in the Russian dating industry and the author of best-selling E-books "Anti-Scam Guide for Internet dating" and "How To Find And Marry A Girl Like Me", the leading guide on meeting, courting and dating Russian women.
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Click here to learn more about our agency and meet our staff.
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Can I talk to somebody in your agency on the phone?
Yes, you are welcome to give us a call and talk to anyone from our staff. Click here to meet our staff and get the contact numbers.
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Questions about THE WEBSITE
Can I use the site without registering as a member?
You can search the database without registration but you will not be able to make contacts with any members. You need to be a registered member to take advantage of the site's facilities. Registering on our site is absolutely FREE. Click here to join FREE right now!
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Is registration FREE?
Yes, registering on our site is totally free. You do not need a credit card; simply fill in the form. Click here to register FREE!
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How can I put my ad on your website?
Placing an ad on our website is absolutely FREE. Click here to register your profile right now!
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What membership options do you offer?
We offer membership options to suit any pocket. Basic Silver membership is FREE. Click here to learn more about different membership options.
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How can I upgrade my membership?
Simply go to the Home page of your account and select the option "Become a Premium member and get MORE!" (you must be logged in).
You can upgrade your membership to a higher level at any time. When upgrading to a higher level, you will get a complete rebate for all the services that you purchased in the last 6 months and that are included with the higher membership level. For example, if you have purchased some addresses, and then decided to upgrade your Silver membership to Gold or Platinum membership, you will get a discount equal to the cost of addresses that you purchased. Or if you paid for some responses from women and then decided to upgrade to Platinum membership, you will get a discount equal to the cost of responses you paid for.
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How much does it cost to place my ad on your website?
Placing an ad on our website is absolutely FREE for both men and women.
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What type of photos are allowed?
We have certain requirements to the photos you submit:
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It must be YOUR photo - no pets, cars, houses, celebrities, cartoons etc.
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You must be alone in the photo - no other recognizable people.
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No obscene or vulgar photos;
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No visible contact information.
All other photos are acceptable. You will have the best results if you are dressed smartly: suit and tie for men, evening gown for women. Your friendly smile will make your photo a winner!
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My photo was deleted, why?
Your photo may be deleted by administration because of the following reasons:
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It was not YOUR photo. It was a picture of a celebrity, a cartoon character, a photo of your pet etc.
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There were other recognizable people in the photo.
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Your photo could be considered as obscene or vulgar.
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You had some visible contact information on your photo: email address, website address, phone number etc.
Those types of photos are not allowed. Please replace them with the photos that are allowed for publication on our website (see above).
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How can I view additional photos of women?
Additional photos of women are available FREE of charge for all Premium members. If you are a silver member, you need to upgrade your membership to Gold or Platinum level.
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I have a problem uploading my photo - please help!
If you cannot upload your photo, or it only uploads partially, it may be that your connection is too slow or your photo is too large in size. In both cases, reducing the size of the file with the photo should help. Your photo should be in JPEG format. You can change the size and format of the photo through any image editing program. 'Paint' image editing program is installed by default on all Windows computers and is accessible through Start menu of your bottom bar (Start - Programs - Accessories - Paint).
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How can I delete/replace my main photo?
If you only have one photo in your account, you will be unable to delete your main photo. You need to add another photo, have it approved, and then you can make the new photo your main photo and delete the old one.
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How do I make contact with the women/men?
To contact any of our members you must register as a member. It is absolutely FREE to register, no credit card required. Click here to register right now.
After you have registered your own profile, it will be sent to administrator for approval. Once your profile is approved, you can contact other members. Basing on your membership level, contacting other members can be FREE for you or you can pay a one-time low fee for each separate contact. Click here to learn more about different membership levels.
You can contact other members by using the functions "Email me", "Send 'Expression of Interest' message" or "Get Lady's address".
"Email me"
When you press the button "Email me", you are sending an email through our website's messaging system. The message will arrive into the lady's mailbox on our site. The lady receives a notification to her email address that there is a message for her waiting on our site. She can read your message with one click of mouse and answer it. Answering emails is free for women.
"Send 'Expression of Interest' message"
When you send 'Expression of Interest', the lady receives a notification to her direct email address that there is somebody interested in her. She can click on the link in this message and view your profile. The lady can also see your 'Expression of Interest' message when she logs into her account. Answering 'Expression of Interest' messages is free for women. Once she viewed your profile, she should answer whether she is interested in hearing from you. Once a lady answered your 'Expression of Interest' message, you will receive an email notification. The answer will be "Interested" or "Not interested". If a lady is interested, you can then either email her through the website or get lady's address details.
"Get Lady's address"
Using the function "Get Lady's address", you get the lady's direct email address, postal address, fax or phone number, so you can contact her directly. Please check what contact details are available before you use this function. The availability of the contact details is indicated in the box "Communication" on the lady's personal page. 50 addresses are included with Gold membership and Platinum members can retrieve unlimited addresses. If you are a Silver member, you can pay a once-off low fee to obtain the lady's address. The address is displayed immediately after using the function "Get Lady's address" for Gold and Platinum members. For Silver members, you need to pay for the address first, and then return to the lady's personal page and press the button "Get Lady's address" again.
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After you have corresponded with a lady for a while, you may decide to take your relationship from the virtual to the real world and meet her in person. A reliable and secure way of arranging your trip to the lady's country is through our Tours, where you will be met at the airport and have our tours staff available to answer your questions and assist in your meetings with ladies.
You can also arrange your own travel and accommodation, if you wish.
Basically, the way of meeting women through our service is very similar to the way you would meet women through any online personals. You contact them, correspond with them, and then meet them in real life.
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How can I buy addresses of women?
Click on the button "Get Lady's address". You can either upgrade your membership or pay for individual addresses. Once you have paid for the address of a particular lady, you can retrieve her contact information anytime by using the same button "Get Lady's address" on her personal page - this time it will display the lady's address for you. The address will be displayed in the browser - it is not sent via email.
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I purchased address and did not receive it. How can I get it?
If you have paid for the address of a lady, you can retrieve her contact information anytime by using the button "Get Lady's address" on her personal page. Click on the button and it will display the lady's address for you. The address will be displayed in the browser - it is not sent via email.
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Why so many women's profiles indicate their email addresses are not working?
In reality, most of the email boxes of women that use our service work - they are simply rejecting automatic alerts from our system "thinking" it is spam. For example, servers such as Mail.ru, List.ru and Inbox.ru routinely reject our automatic mails. Look at the last activity of the woman and her Expression of Interest response rate to determine whether she is still active on the site. If her response rate is high and her last activity is recent, she is still active and her email address is most likely working, and your personal message will go through. You can also email women through our site's messaging system (function "Email me"). Messages sent through "Email me" function arrive directly to the woman's Inbox on our site.
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How can I contact the members whose email addresses are not working?
Our site gives you a facility to email women through the site. Look at the last activity of the woman and her Expression of Interest response rate to determine whether she is still active on the site. If her response rate is high and her last activity is recent, she is still active and you can email her through our site's messaging system (function "Email me"), and she will receive your message without a problem. Messages sent through "Email me" function arrive directly to the woman's Inbox on our site.
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How can I open mails from other members?
You can view mails from other members in response to your ad by clicking on the link "Click here to check your MAIL MESSAGES". You can view the profile of the person who sent you the mail and decide if you are interested in getting to know this person. If you are interested, you can open their letter. Opening letters is FREE for Platinum members, and opening 50 mails is included with Gold membership. Silver members can open mails by paying for each individual response or pre-paying several responses in advance.
If you are a member of the Weekly Ladies Catalog, you can open responses from women in the Catalog for free, but to open responses from other women, you should either acquire Gold or Platinum membership, or pay separately for each response.
Also, if you are a Gold member, and received a mail from a woman in the Weekly Ladies Catalog, you need to be a subscriber to the Catalog to open it, or you can wait until her profile is out of the Catalog and then answer her.
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What is "Expression of Interest"?
When you send 'Expression of Interest', the lady receives a notification to her direct email address that there is somebody interested in her. She can click on the link in this message and view your profile. The lady can also see your 'Expression of Interest' when she logs into her account. Answering 'Expression of Interest' is free for women. Once she viewed your profile, she should answer whether she is interested in hearing from you. Once a lady answered your 'Expression of Interest', you will receive an email notification. The answer will be "Interested" or "Not interested". If a lady is interested, you can then either email her through the website or get lady's address. Click here to learn more
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What is "Expression of Interest" rate?
"Expression of Interest" rate reflects what percentage of her mail the lady returns. It does not, however, show if the lady answered positively or negatively to the "Expressions of Interest". Most women seek a special person, not just anybody, so they are very selective. If a lady's response rate is 100%, it only means she returned all enquiries she received, i.e. this lady answers her mail. If a lady's response rate is 0%, it means she does not check her mails or have not had a chance to check them yet.
For example, if a lady received 10 "Expressions of Interest" and answered 4 of them (either positively or negatively), her response rate will be 40%.
Usually "Expression of Interest" rate will be lower for new ladies because they have just started their search, and if she received 5 enquiries yesterday and returned them, and she received 5 new enquiries today and have not returned them yet, her response rate will be only 50%. For the ladies that are longer on the website, if she received 95 enquiries before and returned them, and she received 5 new enquiries today, her response rate will be 95%.
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What is "Weekly Ladies Catalog"?
Profiles of new women are available through the Weekly Ladies Catalog. For 4 weeks only subscribers to the Catalog can contact them. After that, any member can contact the ladies. As a subscriber to the Catalog, you can contact any woman from the Catalog, send unlimited mails to the ladies in the Catalog and get unlimited addresses. You can email ALL new girls of RussiaUkraina.Dating for less than $8 a week! Click here to learn more
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How can I contact women from "Weekly Ladies Catalog"?
For 4 weeks only subscribers to the Catalog can contact them. As a subscriber to the Catalog, you can contact any woman from the Catalog, as well as send unlimited mails and get unlimited addresses of the ladies in the Catalog. Click here to learn more
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How can I view all ladies of the "Weekly Ladies Catalog"?
You can view all ladies of the Catalog by using the function "Search Weekly Catalog" in Advanced Search and selecting the option "Only Weekly Catalog".
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How can I subscribe to the "Weekly Ladies Catalog"?
You must be a member in order to subscribe to the Catalog. Once you are a member, simply go to the Home page of your account and select the option "Become a Premium member and get MORE!" (you must be logged in).
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My profile was refused, why?
Your profile was most likely refused because of one of the following reasons:
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Your profile is basically empty - there is no information about you and what you are looking for in a partner.
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Your profile may be considered as obscene or vulgar, or it promotes some illegal, harmful or indecent activities.
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Personal contact information is included in visible fields - email addresses, phone numbers, names and addresses of other websites are NOT allowed in your visible profile.
If your profile was refused, please review its contents and make the necessary changes, and we will approve it asap.
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What are the requirements for posting a profile?
Posting your profile on our site is absolutely FREE but it should meet some basic requirements:
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Your profile should include basic information about you and what you are looking for in a partner.
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It should not be obscene or vulgar, or promote any illegal, harmful or indecent activities.
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Contact information should be included only in the corresponding fields - NOT in your visible profile.
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The information in your profile should be truthful.
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Some basic info is required: Empty profiles will NOT be approved.
! Please do not include any contact information in your visible profile: NO email addresses, NO phone numbers, NO links to other websites. Such profiles will be refused in publication and if you repeatedly try to sneak your email address into your profile, it can be deleted.
You are ALLOWED to include your email address, phone number and any other contact information in your personal correspondence with other members. We do not censor correspondence between the members.
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How can I change my profile details?
Login, then click on the link "Click here to change your PROFILE DETAILS". Remember to SAVE the changes. Your new updated profile will be sent to administrator for approval. Until the administrator approves it, you can only see the old version of your profile. Once your updated profile is approved, it will be available to the public.
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I made changes to my profile but my ad does not change, why?
Remember to SAVE the changes to your profile by pressing the button on the bottom of the page. This is a common reason for changes not taking place.
Once you saved the profile, there are two versions of your profile in the system: the old version available to the public and the newly saved version.
The newly saved version of your profile is immediately sent to administrator for approval. Until the administrator approves it, you and other members can only see the old version of your profile. Once your updated profile is approved, it will be available to the public and you will be able to see the changes.
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How can I add more photos to my profile?
Login, then click on the link "Click here to manage your PHOTOS".
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How can I delete my profile?
Login, then click on the link "Click here to DELETE your profile". If you simply need a break and may resume your search in the future, use the option "HIDE your profile" instead. You can only delete an approved profile; if your profile has not been approved yet, you will not be able to delete it.
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How can I change my username/password?
You cannot change your username. To change the password, login , then click on the link "Click here to change your PASSWORD".
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I forgot my password. Can you help?
Click on the link "Login" on the top bar. Under the login box there is a link "Click here if you have forgotten your password". You need to provide your email address. An email with your username and the link to change the password will be sent to the email address specified in your account. If you do not remember your email address or do not have access to this email address anymore, please contact us.
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I forgot my username. Can you help?
Click on the link "Login" on the top bar. Under the login box there is a link "Click here if you have forgotten your password". You need to provide your email address. An email with your username will be sent to the email address specified in your account.
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Can I search by other parameters than age?
Yes, you can search by multiple parameters. Use Advanced Search option.
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What search by "Last activity" means?
"Last activity" means how much time has passed since the user used the website. She or he may have answered an email, sent or answered "Expression of Interest", added a photo or made changes to her or his profile - in other words, they did something on the site.
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What search by "Date of publication" means?
You can sort your search results by the date of publication or the last activity. If you search by date of publication, the newest profiles will be displayed first. If you search by the last activity, profiles of users that logged in the site most recently will be displayed first.
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Why I receive 0 matches when search for men/women?
If you are a man and searching for men, then you will receive 0 matches. The same if you are a woman searching for women. The reason for that is that our service is for heterosexual people only and we do not have listings of men seeking other men or women seeking other women.
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General questions about DATING RUSSIAN WOMEN
Are women featured real models?
Most of them are educated professional women: doctors, lawyers, engineers, accountants, managers, teachers, etc. But we do have girls who work as models (usually part-time) - see the "Occupation" field for reference. You can also use a keyword search using Advanced Search.
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Are they real? Their photos look too beautiful
Yes, they are real. We work hard to keep our database clean from bogus profiles. Look for the icon "Confirmed Profile" on the lady's personal page - it means our representative personally interviewed the lady and confirmed her identity. The reason why the women in our agency look so beautiful is that they make a special effort to look good. This is normal for women from Eastern Europe. They take pride in their appearance and enjoy looking their best.
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Are your ladies interested in finding somebody abroad or inside Russia?
Our ladies are interested in finding somebody abroad. It's why our site is in English and not in Russian.
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What kind of contacts are they interested in?
We only introduce women who are interested in a serious relationship with the intention of future marriage.
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Do they expect a man to move to Russia or will be willing to move abroad?
All women we represent are ready to relocate if they find a suitable partner. If there is no clear indication of the country of residence in a woman's requirements for a potential partner, it means she will consider a man from any country (if he meets her other requirements).
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Are your ladies still available?
We do not knowingly keep any unavailable ladies in our database. All ladies have access to their profile and can remove their ads at any time.
You can check availability of any girl by sending her an "Expression of Interest" message. If she answers it, she is available. If she does not answer your message, she is probably not interested in new contacts.
When a woman's response rate falls below a certain level, her profile is removed from searches automatically.
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How do I make contact with the women?
To contact any of our women you must register as a member. It is absolutely FREE to register, no credit card required. Click here to register right now.
After you have registered your own profile, it will be sent to administrator for approval. Once your profile is approved, you can contact other members using the functions "Send 'Expression of Interest' message", "Email me" and "Get Lady's address".
"Send 'Expression of Interest' message"
When you send 'Expression of Interest', the lady receives a notification to her direct email address that there is somebody interested in her. She can click on the link in this message and view your profile. The lady can also see your 'Expression of Interest' message when she logs into her account. Answering 'Expression of Interest' messages is free for women. Once she viewed your profile, she should answer whether she is interested in hearing from you. Once a lady answered your 'Expression of Interest' message, you will receive an email notification. The answer will be "Interested" or "Not interested". If a lady is interested, you can then either email her through the website or get lady's address details.
"Email me"
When you press the button "Email me", you are sending an email through our website's messaging system. The message will arrive into the lady's mailbox on our site. The lady receives a notification to her email address that there is a message for her waiting on our site. She can read your message with one click of mouse and answer it. Answering emails is free for women.
"Get Lady's address"
Using the function "Get Lady's address", you get the lady's direct email address, postal address, fax or phone number, so you can contact her directly. Please check what contact details are available before you use this function. The availability of the contact details is indicated in the box "Communication" on the lady's personal page. 50 addresses are included with Gold membership and Platinum members can retrieve unlimited addresses. If you are a Silver member, you can pay a once-off low fee to obtain the lady's address. The address is displayed immediately after using the function "Get Lady's address" for Gold and Platinum members. For Silver members, you need to pay for the address first, and then return to the lady's personal page and press the button "Get Lady's address" again.
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After you have corresponded with a lady for a while, you may decide to take your relationship from the virtual to the real world and meet her in person. A reliable and secure way of arranging your trip to the lady's country is through our Tours, where you will be met at the airport and have our tours staff available to answer your questions and assist in your meetings with ladies.
You can also arrange your own travel and accommodation, if you wish.
Basically, the way of meeting women through our service is very similar to the way you would meet women through any online personals. You contact them, correspond with them, and then meet them in real life.
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How many letters do women usually receive?
Most women receive only 5-10 letters, although some women may receive several hundreds of letters. But if you see a lady's ad on our website, it means she is still looking for her Dream Man!
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How can I ensure that a lady will respond?
The easiest way to ensure a response is to use 'Expression of Interest' service prior to sending her a personal letter. 'Expression of Interest' service is free for most membership plans. With 'Expression of Interest' service the lady views your profile and gives your an answer if she is interested in hearing from you. If she indicated her interest, she will usually respond to your personal letter.
When reading personal letters, ladies are looking for substance. Write about yourself, your life, your interests and hobbies. Tell her why you decided to contact her and what are you looking for in a relationship. Keep your letter fun and entertaining, attach a photo with a friendly smile, and it will be a winner!
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How can I send money to a lady?
Please be advised to never send money on request of female members. We discourage sending money between the members. If you need help in arranging your meeting, please use our Tours instead. We will help you to organize your meeting with your lady in a safe, secure, and scam-free environment.
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Some ladies have more than one profile, why?
Yes, some people place more than one profile on our site. We discourage this practice but sometimes people do it. Usually they do it because they think it will increase their chances to meet a suitable person.
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I doubt if your ladies will be interested in me...
First of all, you never know until you try! Give it a go and you may be surprised with the results you get. You can also place your own ad on our website and receive responses from women who are interested in you. Placing your ad on our website is absolutely FREE and you will be able to see for yourself, how popular you are with Russian ladies. Click here to register your profile right now!
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Question not answered?
Send your question to our Help Desk, and we will answer it as soon as possible!
READ ALSO:
About us - Read more about our agency and what we stand for.
Testimonials - We have verifiable references and excellent reputation in the Russian dating industry. You can contact those people to confirm what they say about us.
NEW! Meet Russian Girls Hassle-Free - Meet ANY girl from our database - fast, secure, and HASSLE-FREE!
NEW! RussiaUkraina.Dating in Media:
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Meet Real-Life Russian Brides - Intelligent, Educated, Beautiful and Sexy! (PRWeb)
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Soviet Unions (The Sunday Mail)
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From Russia with Love (The Age)

|
FREE! Claim your free copy of
"9 Simple Rules For Dating Russian Women"
"9 Simple Rules" is a crash course in dating Russian women. EVERY man must know that!
Courtesy of Russian Brides Cyber Guide
|
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