Frequently Asked QuestionsQuestions about OUR AGENCYQuestions about THE WEBSITERegistration Username/password Payment Search Membership
Placing your ad Contacting other members
Your profile Photos Newsletters General questions about DATING RUSSIAN WOMEN
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ANSWERSQuestions about OUR AGENCYHow long have you been in business? We have been in the business of personal introductions since 1999.
Who is writing letters, do they come through another agency? All letters on our site go directly from a member to member; we do not touch them, or sensor them, or do anything else with them - or even see them. You are ALLOWED to include your direct contact details in your mails, email address, phone number, Skype name etc. Some other Russian dating sites offer "translations" where letters are supposedly translated for women; we don't do it; all mails go directly from one member's mail box on the site to another member's mail box and your letter is delivered in an instant. Most our women speak English or use free online language translators. We are the largest Russian dating agency offering direct member-to-member contact and instant download of direct email addresses of women.
Yes, you are welcome to give us a call and talk to anyone from our staff. Click here to get the contact numbers. Questions about THE WEBSITECan I use the site without registering as a member? You can search the database without registration but you will not be able to make contacts with any members. You need to be a registered member to take advantage of the site's facilities. Registering on our site is absolutely FREE. Click here to join FREE right now! Yes, registering on our site is totally free. You do not need a credit card; simply fill in the form. Click here to register FREE!
If you receive the message, "the system cannot authenticate you as a registered user", this is usually because your computer doesn't accept cookies. Our system works on cookies. Cookies are a little piece of software that is temporary installed on your computer, so our website can recognize you as you, (and not some other user). If your computer doesn't accept cookies, then you can have this problem that the website's system cannot authenticate you.
If your profile is active, and your computer can accept cookies, you shall be able to login. If you still experience a problem, please contact us through Help Desk.
Placing an ad on our website is absolutely FREE. Click here to register your profile right now!
We offer membership options to suit any pocket. Basic Silver membership is FREE. Gold membership, including UNLIMITED mails and UNLIMITED Expressions of Interest, is from only $16.50 a month. Click here to learn more about different membership options. Can I contact just 1 lady without buying a subscription? YES! You can contact just 1 lady and exchange UNLIMITED mails with her (send and receive) for only $15 (or $49 for 10 contacts to contact 10 ladies). You are in control of how much you want to spend. Still, our subscriptions are the best way to contact women with the cost per contact as low as only $2 for UNLIMITED mails with 1 woman. You can also instantly download direct email addresses of women.
Simply go to the Home page of your account and click on the link "Click here for UPGRADE OPTIONS" (you must be logged in).
Placing an ad on our website is absolutely FREE for both men and women. To contact women, you need to either buy contact credits ($15 to exchange UNLIMITED mails with 1 lady or $49 to contact 10 ladies) or buy a bulk value subscription.
We have certain requirements to the photos you submit:
All other photos are acceptable. You will have the best results if you are dressed smart-casual or formal: a collared shirt and trousers for men, dress or evening gown for women. Your friendly smile will make your photo a winner! Your photo may be deleted by administration because of the following reasons:
Those types of photos are not allowed. Please replace them with the photos that are allowed for publication on our website (see above).
You must be a paying member (Gold or Platinum member) to view additional photos of women. We supply up to 30 extra-large additional photos of women, and displaying them engages significant website's resources. Silver (free) members can view the main photo of the lady free of charge ($15 single contact purchase will not allow you to view her additional photos).
If you cannot upload your photo, or it only uploads partially, it may be that your connection is too slow or your photo is too large in size. In both cases, reducing the size of the file with the photo should help. Your photo should be in JPEG or GIF format. You can change the size and format of the photo through any image editing program. 'Paint' image editing program is installed by default on all Windows computers and is accessible through Start menu of your bottom bar (Start - Programs - Accessories - Paint). You can also email the photo to yourself through Windows Explorer (right click on the photo and choose the option "Send to - email address") and it will usually ask you if you wish to make the files smaller; this way you will receive your photo via email resized to a smaller file.
If you only have one photo in your account, you will be unable to delete your main photo. You need to add another photo, have it approved, and then you can make the new photo your main photo and delete the old one.
To contact any of our members you must register as a member. It is absolutely FREE to register, no credit card required. Click here to register right now. After you have registered your own profile, it will be sent to administrator for approval. Once your profile is approved, you can contact other members. Basing on your membership level, contacting other members can be FREE for you or you can pay a one-time low fee for each separate contact. Click here to learn more about different membership levels. You can contact other members by using the functions "Email me" or "Send 'Expression of Interest' message"
You can also download direct email addresses of women by clicking on the link "Get lady's address". This option is only available for Platinum members. Basically, the way of meeting women through our service is very similar to the way you would meet women through any online personals. You contact them, correspond with them, and then meet them in real life.
It is possible to see if the lady has read your letter sent through the website or not. There is "status" column in your Outbox on the site, and it shows "Read" or "Unread". It can be also "Read/Deleted", which means the lady has read your letter and deleted it. In this case, if she has read your letter and deleted it, it usually means she isn't interested and isn't going to answer. Some men send ladies insulting letters if they refuse them, this is why some ladies prefer not to answer mails at all rather than answer 'No'. So if it's "Read/Deleted", then she isn't interested. If it's "Unread/Deleted", then this means that the lady decided you are not suitable for each other based on your profile. Your profile can be viewed via a link displayed along with your mail. You can try to change your photo or the wording of your profile: try different things and see what works the best for you. When you receive a mail from a member for the first time, you can use the function "Send polite NO". Using this function is FREE (you do not need to be a paid member). It sends the following message to the receiver: "This member thanks you for your attention but cannot return your interest. Try to contact someone else. New members are joining every day!"
You need to be a paying member to contact other members or read their letters to you. You can either buy Gold or Platinum bulk value subscriptions or you can purchase an individual contact (UNLIMITED mails with 1 woman) for only $15. You can view mails from other members in response to your profile by clicking on the link "Click here to check your MAIL MESSAGES". You can view the profile of the person who sent you the mail and decide if you are interested in getting to know this person. If you are interested, you can open their letter.
When you send 'Expression of Interest', the lady receives a notification to her direct email address that there is somebody interested in her. She can click on the link in this message and view your profile. The lady can also see your 'Expression of Interest' when she logs into her account. Answering 'Expression of Interest' is free for women. Once she viewed your profile, she should answer whether she is interested in hearing from you. Once a lady answered your 'Expression of Interest', you will receive an email notification. The answer will be "Interested" or "Not interested". If a lady is interested, you can then either email her through the website or get lady's address. Click here to learn more
"Expression of Interest" rate reflects what percentage of her mail the lady returns. It does not, however, show if the lady answered positively or negatively to the "Expressions of Interest". Most women seek a special person, not just anybody, so they are very selective. If a lady's response rate is 100%, it only means she returned all enquiries she received, i.e. this lady answers her mail. If a lady's response rate is 0%, it means she does not check her mails or have not had a chance to check them yet. For example, if a lady received 10 "Expressions of Interest" and answered 4 of them (either positively or negatively), her response rate will be 40%. Usually "Expression of Interest" rate will be lower for new ladies because they have just started their search, and if she received 5 enquiries yesterday and returned them, and she received 5 new enquiries today and have not returned them yet, her response rate will be only 50%. For the ladies that are longer on the website, if she received 95 enquiries before and returned them, and she received 5 new enquiries today, her response rate will be 95%.
"Active within" means the last time the woman logged into our website. The woman can still be available and searching even though she does not log into the website but it means she does not check her Inbox on the site, and you will be better off contacting her at her direct email address or phone number, if available (sometimes women stop checking the website if no one is writing to them). Of course this can also mean she is no longer interested in new letters. You must take this risk in consideration if you decide to contact a woman who is inactive on the website. This is how to interpret "Active within" feature:
We do check information of ALL women before approving their profiles for publication. Scammers are not welcome in our agency. If you have any doubts about any person that is listed with us, please do not hesitate to Contact us. Your profile was most likely refused because of one of the following reasons:
If your profile was refused, please review its contents and make the necessary changes, and we will approve it asap.
Posting your profile on our site is absolutely FREE but it should meet some basic requirements:
! Please do not include any contact information in your visible profile: NO email addresses, NO phone numbers, NO links to other websites. Such profiles will be refused in publication and if you repeatedly try to sneak your email address into your profile, it can be deleted.
Login, then click on the link "Click here to change your PROFILE DETAILS". Remember to SAVE the changes. Your new updated profile will be sent to administrator for approval. Until the administrator approves it, you can only see the old version of your profile. Once your updated profile is approved, it will be available to the public.
Remember to SAVE the changes to your profile by pressing the button on the bottom of the page. This is a common reason for changes not taking place. Once you saved the profile, there are two versions of your profile in the system: the old version available to the public and the newly saved version. The newly saved version of your profile is immediately sent to administrator for approval. Until the administrator approves it, you and other members can only see the old version of your profile. Once your updated profile is approved, it will be available to the public and you will be able to see the changes.
Login, then click on the link "Click here to manage your PHOTOS". Login, then click on the link "Click here to DELETE your profile". If you simply need a break and may resume your search in the future, use the option "HIDE your profile" instead (this will also save all your member discounts which otherwise will be cancelled). You can only delete an approved profile; if your profile has not been approved yet, you will not be able to delete it. Please remember deleting your profile on the site does not stop recurring billing. To stop recurring billing, you need to cancel recurring billing before deleting your profile.
You cannot change your username. To change the password, login , then click on the link "Click here to change your PASSWORD".
Click on the link "Login" on the top bar. Under the login box there is a link "Click here if you have forgotten your password". You need to provide your email address. An email with your username and the link to change the password will be sent to the email address specified in your account. If you do not remember your email address or do not have access to this email address anymore, please contact us.
Click on the link "Login" on the top bar. Under the login box there is a link "Click here if you have forgotten your password". You need to provide your email address. An email with your username will be sent to the email address specified in your account.
If you have paid but your subscription is not active on the website, this is usually because you forgot to click on the link "Click here to complete your payment" after entering your payment information in ClickBank. Clicking on this link activates your purchase on our site. You need to find your receipt from ClickBank for your purchase and scroll down to the words, "If for some reason you did not receive access to the product after payment, please try again by following this link" and click on the link. This should activate your purchase on the site and you will be able to use your subscription immediately. If this doesn't work, please send us email through Help Desk on the site (link "Contact").
We do not process credit card payments ourselves and everything is done by ClickBank - a reliable U.S.-based provider of online credit card facilities. ClickBank uses the latest encryption and security to ensure your payment information is safe. However, if you still wish to use a different payment method, you can also use the following:
We do not accept transfers by Western Union / Money Gram.
You can cancel recurring billing at any time by clicking on the link "Cancel recurring billing" on the Home page of your account (you must be logged in). Please note it may take ClickBank up to 72 hours to process your request. You will receive a confirmation once the request is processed.
Yes, you can search by multiple parameters. Use Advanced Search option.
"Last activity" means how much time has passed since the user used the website. She or he may have answered an email, sent or answered "Expression of Interest", added a photo or made changes to her or his profile - in other words, they did something on the site.
You can sort your search results by the date of publication or the last activity. If you search by date of publication, the newest profiles will be displayed first. If you search by the last activity, profiles of users that logged in the site most recently will be displayed first.
If you are a man and searching for men, then you will receive 0 matches. The same if you are a woman searching for women. The reason for that is that our service is for heterosexual people only and we do not have listings of men seeking other men or women seeking other women.
General questions about DATING RUSSIAN WOMEN Are women featured real models? Not all of our women are models; most of the women we represent are educated professional women: doctors, lawyers, engineers, accountants, managers, teachers, etc. But we do have some women who work as models (usually part-time) - see the "Occupation" field for reference. You can also use a keyword search in Advanced Search to find women of a certain profession. Also we have pages of our Best Looking Women, some of them are Professional Models; all of them are currently available. Click here to browse their profiles.
Yes, they are real. We work hard to keep our database clean from bogus profiles. Look for the icon "Confirmed Profile" on the lady's personal page - it means our representative personally interviewed the lady and confirmed her identity. The reason why the women in our agency look so beautiful is that they make a special effort to look good. This is normal for women from Eastern Europe. They take pride in their appearance and enjoy looking their best.
Our ladies are interested in finding somebody abroad. It's why our site is in English and not in Russian.
Most women are interested in a serious relationship with the intention of future marriage. Some women may be open to other types of relationships.
All women we represent are ready to relocate if they find a suitable partner. If there is no clear indication of the country of residence in a woman's requirements for a potential partner, it means she will consider a man from any country (if he meets her other requirements).
We do not knowingly keep any unavailable ladies in our database. All ladies have access to their profile and can remove their ads at any time. You can check availability of any girl by sending her an "Expression of Interest" message. If she answers it, she is available. If she does not answer your message, she is probably not interested in new contacts. You can see a woman's recent activity (active within last 24 hours, last 3 days, last 30 days, last 60 days, last 90 days etc). Profiles of women with last activity longer than 90 days are not showing up in searches.
Some women receive hundreds of emails whilst others receive only a handful of mails. However, if you see that the lady is recently active on the site, then it means she is still searching for her Dream Man! Maybe, it's you?
The easiest way to ensure a response is to use 'Expression of Interest' service prior to sending her a personal letter. 'Expression of Interest' service is free for Gold and Platinum members. We also run a current promotion for Silver (free) members where you get 20 FREE Expressions of Interest to contact women once your profile is approved. Click here for more info With 'Expression of Interest' service the lady views your profile and gives your an answer if she is interested in hearing from you. If she indicated her interest, she will usually respond to your personal letter. When reading personal letters, ladies are looking for substance. Write about yourself, your life, your interests and hobbies. Tell her why you decided to contact her and what are you looking for in a relationship. Keep your letter fun and entertaining, attach a photo with a friendly smile, and it will be a winner!
Please be advised to never send money on request of other members. We discourage sending money between the members.
Yes, some people place more than one profile on our site. We discourage this practice but sometimes people do it. Usually they do it because they think it will increase their chances to meet a suitable partner.
First of all, you never know until you try! Give it a go and you may be surprised with the results you get. You can also place your own ad on our website and receive responses from women who are interested in you. Placing your ad on our website is absolutely FREE and you will be able to see for yourself, how popular you are with Russian ladies. Click here to register your profile right now! We also run a current promotion for Silver (free) members where you get 20 FREE Expressions of Interest to contact women once your profile is approved. Click here for more info
We are sending 2 types of mails: email newsletters (new members, profiles that have not received any mails for the last 7 days, and user broadcast) and system messages (information about a new message waiting for you on the website, approval of your profile or photo, etc). You can edit your newsletter preferences by clicking on the link "Click here to edit your newsletter preferences" on the Home page of your account (you must be logged in). You cannot stop receiving system messages for as long as you are a member. If you would like to be discreet about receiving those messages, you can register a separate account with Hotmail, Yahoo or any other free email provider. Question not answered? Send your question to our Help Desk, and we will answer as soon as possible! READ ALSO: About us - Read more about our agency and what we stand for. Testimonials - We have verifiable references and excellent reputation in the Russian dating industry. You can contact those people to confirm what they say about us. RussiaUkraina.Dating in Media:
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